News for 'customer engagement'

The famous five taking on shady Chinese lending apps

The famous five taking on shady Chinese lending apps

Rediff.com27 Oct 2020

A bunch of CEOs in their mid-30s and early 40s are trying to rectify the scenario where shady lending applications trap hapless borrowers with astronomically high interest rates and even bodily harm if the money was repaid. Anup Roy reports.

The bank branch is dead; long live the branch

The bank branch is dead; long live the branch

Rediff.com22 Nov 2020

Banks now ride on what is defined as a "banking outlet". This is a fixed-point service unit, manned by either the bank's staff or its business correspondent (BC), where all kinds of services - acceptance of deposits, encashment of cheques, cash withdrawal or lending of money - are provided for a minimum of four hours per day, for at least five days a week. Banks are now turning to reposition the manner in which they acquire customers, report Abhijit Lele and Raghu Mohan.

Why Tejas is better than Pakistan's JF-17 Thunder

Why Tejas is better than Pakistan's JF-17 Thunder

Rediff.com14 May 2021

'The JF-17 is the aircraft of today and the Tejas is the aircraft of tomorrow.'

Maharashtra lockdown: E-com firms to ensure smooth delivery

Maharashtra lockdown: E-com firms to ensure smooth delivery

Rediff.com6 Apr 2021

E-commerce companies have said they are well prepared and working closely with delivery partners to ensure smooth and safe delivery of packages in Maharashtra where the government has announced a slew of restrictions, including night curfews and weekend lockdown to control the spike in COVID-19 cases. However, there are concerns around the mandate for delivery staff to be either vaccinated or carry a negative RT-PCR report. According to the health ministry data, till 8 am on Tuesday Maharashtra's COVID-19 caseload was 452,777 with an addition of 20,881 from the previous day. In an order on Sunday, the Maharashtra government said all personnel belonging to home delivery services will have to be vaccinated and in case they are not vaccinated, they will have to carry a negative RT-PCR report.

Why Indian companies now prefer online launches

Why Indian companies now prefer online launches

Rediff.com26 Sep 2018

What is driving the digital-first approach of traditional, legacy brands? Apart from the growing adoption of the internet in the country, brands are drawn to the agility of the medium.

The Saffronisation of Corporate India

The Saffronisation of Corporate India

Rediff.com6 Mar 2020

'All these incidents go to show that the day of the anodyne, apolitical corporation is running out fast,' says Kanika Datta.

Restaurant to jewellery, brands make a beeline for metaverse

Restaurant to jewellery, brands make a beeline for metaverse

Rediff.com21 Jun 2022

'We're seeing major Bollywood celebrities, fashion icons, and even movie studios all wanting to build Metaverse experiences'

'We've reduced hate speech by half'

'We've reduced hate speech by half'

Rediff.com26 Nov 2021

'Our proactive detection rate for hate speech in India is close to 97 per cent -- which means that of the hate speech content we remove, we detect 97 per cent of it proactively, even before anyone reports it.'

Reliance Q1 net rises 6.8%; consumer businesses contribute a third of margins

Reliance Q1 net rises 6.8%; consumer businesses contribute a third of margins

Rediff.com19 Jul 2019

Reliance reported record pre-tax profit from its retail and telecom businesses. The two now account for nearly 32 per cent of EBITDA, up from close to 25 per cent previously.

4 Questions On Crypto Regulation

4 Questions On Crypto Regulation

Rediff.com8 Dec 2021

It is not the job of regulators to ensure that users make profits. It is not the job of regulators to prevent people from making losses. It is not the job of regulators to prevent people from doing stupid things, argues Ajay Shah.

It's boom time for research analysts amid market rally

It's boom time for research analysts amid market rally

Rediff.com22 Sep 2021

The rally in the broader markets, a spate of new listings, and the influx of retail investors have resulted in a boom for research and this has spurred a surge in the number of entities providing such services. From 467 entities that provided research services as of March 2018, the number jumped 57 per cent to 733 as of March 2021. And, another 46 entities have been added to the list in the six months since, to take the total number of registered research analysts to 779 as on September 13. However, the total number of analysts could be a multiple of this number.

GST officers unearth over Rs 35K cr fraud in FY21

GST officers unearth over Rs 35K cr fraud in FY21

Rediff.com13 Jul 2021

In the year-long crackdown on tax evasion, the GST authorities have unearthed over Rs 35,000 crore of tax fraud committed by misuse of input tax credit provision under the Goods and Services Tax (GST) regime. During the 2020-21 financial year, the CGST zones and the Directorate General of GST Intelligence (DGGI) booked about 8,000 cases involving fake ITC of over Rs 35,000 crore, a statement from CBIC said. Under the GST regime, at the time of paying tax on output, entities can reduce the tax they have already paid on inputs.

SC issues notice to Future group on Amazon's plea

SC issues notice to Future group on Amazon's plea

Rediff.com9 Feb 2022

The Supreme Court Wednesday sought a response from the Future group on Amazon's plea against the January 5 order of the Delhi high court staying the ongoing arbitration proceedings before an arbitral tribunal over Future Retail's Rs 24,500-crore merger deal with Reliance. A bench comprising Chief Justice N V Ramana and Justices A S Bopanna and Hima Kohli issued notices to the Future group firms, Future Coupons Private Ltd (FCPL) and Future Retail Ltd (FRL) and said that it will hear the matter on February 23 "without any adjournment". The Delhi high court on January 5 had stayed the Amazon-Future arbitration which is going on before a three-member arbitral tribunal over the latter's Rs 24,500-crore deal with Reliance.

PM asks bankers to ensure stable credit growth

PM asks bankers to ensure stable credit growth

Rediff.com30 Jul 2020

During a three-hour long virtual meeting with CEOs of large public and private sector banks along with heads of NBFCs, the prime minister assured them that the government is ready to take all steps to support the financial sector.

Rookie Nadal facing tough test at 'virtual' Madrid Open

Rookie Nadal facing tough test at 'virtual' Madrid Open

Rediff.com24 Apr 2020

Rafael Nadal will have his work cut out when play begins next week, not on the Caja Magica's three red dust courts, but on gaming consoles.

Omicron thrice more contagious, activate war rooms: Centre to states

Omicron thrice more contagious, activate war rooms: Centre to states

Rediff.com21 Dec 2021

In a letter to the states and union territories, Union Health Secretary Rajesh Bhushan advised implementing strategic interventions for containment like imposition of night curfew, strict regulation of large gatherings, curtailing numbers in marriages and funerals besides increasing testing and surveillance.

How BRICS Is Expanded Is Crucial

How BRICS Is Expanded Is Crucial

Rediff.com25 Jun 2022

With its political colour dominated by less than democratic trends, BRICS currently leaves some of us wondering -- where in this grouping is there an assurance that human freedom will be respected unconditionally? It would be nice to see the new members of BRICS drawn from the ranks of countries wedded to preserving and guarding human freedom, observes Shyam G Menon.

Now, mint a fortune from stocks using mobile apps

Now, mint a fortune from stocks using mobile apps

Rediff.com27 Jul 2015

Within the next 3 months, most brokers will enable you to intelligently invest via mobiles in MFs, FDs, and IPOs.

10 Facts To Consider Before You Resign

10 Facts To Consider Before You Resign

Rediff.com17 Nov 2021

An impulsive decision to resign could eventually turn out to be a big career mistake, warns Srividya Kannan.

'Bhartiyata' should be our only loyalty'

'Bhartiyata' should be our only loyalty'

Rediff.com26 Jan 2022

'As Indians, we should be claiming and celebrating 'Bhartiyata' rather than seeking commitment to beliefs which are divisive and exclusionary.'

PE major Advent snaps up Eureka Forbes for Rs 4,400 cr

PE major Advent snaps up Eureka Forbes for Rs 4,400 cr

Rediff.com20 Sep 2021

After a long wait, the Shapoorji Pallonji Group has closed the sale process of its consumer durables business under the Eureka Forbes label by picking the American private equity fund Advent International's Rs 4,400-crore offer for a 72 per cent stake. The sale process, which began in November 2019, will help the over 156-year-old SP Group pair the debt pile and sharpen the focus on the flagship construction and engineering business under Afcons. The valuation of Rs 4,400 crore for a 72.56 per cent stake is is at an enterprise level and subject to closing adjustments and also includes an open offer for the remaining stake after the demerger and listing of Eureka Forbes, the SP group said in a statement on Sunday.

Flyers beware! You may be under airport security scanner

Flyers beware! You may be under airport security scanner

Rediff.com19 Sep 2019

The need to use behavioral techniques for spotting terrorism acts was felt after such an exercise had helped customs officials recover cash and drugs.

Aditya Birla group to take over Reebok's India operations

Aditya Birla group to take over Reebok's India operations

Rediff.com14 Dec 2021

In a major expansion into sportswear and lifestyle wear segment, the Kumar Mangalam Birla-led Aditya Birla Fashion & Retail has signed a long-term licensing agreement with Authentic Brand Group of New York, which has the marketing and branding rights of Reebok, to run the operations of the global sportswear, athletic and lifestyle major in the country and ASEAN markets. The new agreement between the largest domestic multi-brand fashion retailer and Authentic Brand is an extension of their existing relationship as ABFRL already markets and sells some ABG brands like Forever 21. The agreement follows the global transfer of ownership of the Reebok brand from Adidas to ABG, which is expected to close in the first quarter of 2022.

Change Your Life! Ask Questions!

Change Your Life! Ask Questions!

Rediff.com12 Aug 2022

By framing the right question, Satya Nadella directed his team's attention to searching for the right answer, which opened up a treasure trove of new business opportunities, which would have remained undiscovered but for framing the right question.

Rival brands up the ante as Maggi relaunch nears

Rival brands up the ante as Maggi relaunch nears

Rediff.com28 Oct 2015

ITC, Chaudhary Group are among companies launching variants and stepping up ad campaigns.

Vodafone-Idea tech integration may take 4 years

Vodafone-Idea tech integration may take 4 years

Rediff.com13 Aug 2018

A large team led by Kumar Mangalam Birla has taken charge of the integration process.

Jeff Bezos to step down as Amazon CEO; Andy Jassy named successor

Jeff Bezos to step down as Amazon CEO; Andy Jassy named successor

Rediff.com3 Feb 2021

Billionaire Jeff Bezos, who founded Amazon as an online bookseller nearly three decades ago, will step down as the CEO of the $1.7 trillion global retail giant in the third quarter of 2021 with Andy Jassy being named his successor.

Auto cos drive into aftercare market, edge out roadside garages

Auto cos drive into aftercare market, edge out roadside garages

Rediff.com26 Oct 2018

There are 230 million vehicles on the road, and counting. Bulk of these are under seven years old and once they get older, the industry estimates the requirement for spare parts and aftersales service to shoot up sharply.

In a way, pandemic was a boon for Indian e-commerce firms

In a way, pandemic was a boon for Indian e-commerce firms

Rediff.com1 Jan 2021

E-commerce firms like Amazon, Flipkart, Myntra and others witnessed successful festive season sales this year, Experts say e-commerce adoption in the country is accelerating by multiple years or what it would have looked like in 2025.

Policyholders prefer to buy insurance physically

Policyholders prefer to buy insurance physically

Rediff.com8 Jul 2019

The online channel has only been successful in making inroads in metro cities.

10 TIPS To Survive The New Work Normal

10 TIPS To Survive The New Work Normal

Rediff.com28 Oct 2021

Continuing with the same behaviour while things around you change is a sure recipe for failure. Successful leaders will demonstrate agility and adaptability.

Nutanix bets big on govt clients, defence projects after Nasdaq debut

Nutanix bets big on govt clients, defence projects after Nasdaq debut

Rediff.com31 Dec 2019

In India, the company serves customers such as stock exchanges, brokers, non-banking financial companies, financial services and insurance, IT and IT-enabled services.

'We'll have to live with branches for some time'

'We'll have to live with branches for some time'

Rediff.com15 Jul 2021

'67 per cent of our transactions happen digitally and about 93 per cent of transactions happen outside the branch.' 'Despite that, there is ample scope for promoting banking-related activities in branches.' 'So, for some time, we will have to, probably, live with the same structure.'

HDFC-HDFC Bank: Great Marriage, But...

HDFC-HDFC Bank: Great Marriage, But...

Rediff.com1 Jun 2022

But there are challenges, observes Tamal Bandyopadhyay.

Yes Bank continues to roil other private lenders

Yes Bank continues to roil other private lenders

Rediff.com19 Mar 2020

Private sector lenders have been communicating to their customers about their strong capital positions but it has not put depositors at ease.

Despite high rates, brands get ready to bat for IPL

Despite high rates, brands get ready to bat for IPL

Rediff.com27 Feb 2020

For 2020, 13 brands are said to be on board already and advertising rates have been fixed at a premium of 10-15 per cent over 2019.

Everything you know about shopping is about to change

Everything you know about shopping is about to change

Rediff.com3 Jan 2017

Not just e-commerce players, even spirits majors are banking on artificial intelligence and chatbots to offer newer, quicker, smarter services. Shivani Shinde Nadhe reports.

WhatsApp to go ahead with privacy update despite backlash

WhatsApp to go ahead with privacy update despite backlash

Rediff.com19 Feb 2021

The company said the new policy will be rolled out but the platform will allow users to read it at "their own pace".

Airlines witness headwinds amid limited price hike

Airlines witness headwinds amid limited price hike

Rediff.com4 Jan 2020

Brent crude oil price surged 4 per cent on Friday, following tension between Iran and the US. Airlines, however, have been unable to pass on the price increase to customers due to the soft demand.

RIL is world's 2nd biggest brand; Apple No 1

RIL is world's 2nd biggest brand; Apple No 1

Rediff.com5 Aug 2020

FutureBrand, which is a global brand transformation company, said part of Reliance's success could be attributed to Mukesh Ambani's recasting of the firm as a one-stop-shop for Indians.